Frequently Asked Questions

Everything you need to know about your SACH ATELIER experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or final sale items are not eligible for return.

How can I track my package?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

SACH ATELIER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products sustainably sourced?

Yes, we prioritize ethical craftsmanship and work closely with suppliers who adhere to fair labor practices and utilize high-quality, durable materials.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our customer support team.